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Dispatching

The trip dispatching system makes the movement of all company vehicles transparent, reduces dispatch costs, and improves customer service.


Typical issues of freight/transport companies

Human factor
Regardless of the professional level, no dispatcher is physically able to monitor and analyse the movement of 20–30 vehicles simultaneously. This often leads to delays in loading/unloading, rearrangement of routes, and deviations from the delivery schedule. The result: reputational losses, claims, and even customer attrition.
Route deviation
As a rule, the driver is only informed of the addresses for loading and unloading, and it is up to the driver to choose the route. This is not always the most efficient and/or shortest route. The second problem is the driver's deviation from the route, accidental or intentional. All this results in excess mileage, which means loss of time, increased fuel costs, and vehicle depreciation.

Solution

The conclusion is obvious—you need to be able to prevent deviations in advance or to promptly correct the situation. To do this, you need automatic notifications about deviations. A system is required that takes into account the driver's work and rest schedule and notifies the dispatcher and/or logistician about any deviation.

Features of the Artifleet trip dispatching system

  • Calculates ETA
  • Analyses driver behaviour
  • Analyses vehicle speed
  • Analyses load/unload time
  • Notifies of major deviations from the route
  • Notifies of a failure to meet delivery deadlines

Advantages

For dispatchers
The dispatcher not only monitors the current vehicle location but also manages risks by assessing the arrival time for loading, unloading, etc. Result: the focus is only on problematic trips, reducing the likelihood of troublesome events, logging the causes of abnormal situations/deviations.
For business owners
Better efficiency of the transport company thanks to improved quality of fleet management.